3 Year Guarantee
Fone Teknician upholds the quality of service to its customers, offering a three year warranty period for the parts installed and associated labour to repair your device.
Please note certain exclusions and conditions apply.
Quality of parts
Our company ethos is to offer the best possible service and product. As such, we install Refurbished and OEM* parts.
This ensures your device is repaired by expert and certified technicians with the best parts available in the market.
If you wish to install an Aftermarket** part (slightly more economical) we can place a special order, different waiting time and only a 1 year warranty applies.
* Refurbished / OEM = Original Equipment Manufacturer
**Aftermarket = Not made by the original equipment manufacturer
About Fone Teknician click here
Still come to you
As part of our warranty and in line with the Fone Teknician service offering, we travel to you to perform warranty repairs once approved by our technician and/or customer service representative.
How it works
1. Submit a Claim
If your device is presenting issues associated with the repair performed by Fone Teknician. Click ‘submit a claim/here’ and fill in the requested information.
2. We will contact you
Our expert technician or a customer service representative will contact you, to:
Confirm the issue
Provide options to resolve the issue
Obtain further details
3. If the issue persists and the claim is approved. A technician will come to you to resolve the matter
Please note exclusions apply
Any damage to your device after the repair is completed
Any failure to the device after physical damage has occurred. For example: dropping the device,
Any software issues
Issues on your device not related to the original repair. For example: we replaced a camera and your speaker is not working
Data loss (we strongly recommend to backup your device prior to any repair)
If your phone has been inspected or repaired by a third party (after we did), this voids the warranty offered by Fone Teknician
Any pre-existing issue that existed prior to the repairs.
Issues or problems related to features and functions we were unable to verify
Any repair that is not booked via www.foneteknician.com
Any non-working home-button / Touch ID
Battery replacements are not covered by our three year warranty period
Any board level repair has different warranty periods. The technician will provide you with detailed information in these cases
Screen protectors are excluded from the three year warranty period
Please complete this form to make a claim.
We will contact you in the next three business days. We may, at our discretion, require your device to be sent for inspection prior to approving the claim. Any damage that occurs post lodging your claim sits outside Fone Teknician’s responsibility and will not be covered by our warranty.