top of page


The Most Important Questions to Ask Your Mobile Phone Repairer

If you find yourself in a situation where you need to get your mobile phone fixed – and don’t worry, we’ve all been there – it’s important to make sure you find out some key pieces of information before you commit to the repair technician.

We all know how important our mobile phones are to us these days – they are our laptop, our tv and even our diary – we take them with us everywhere. So, when you’re looking for someone to repair it, you need someone that you can trust and who can actually do the job properly.

To help you pick the right mobile phone technician for you, we’ve put together some of the most important questions you should ask them before you get your phone repaired by them!

Keep reading so you can get your phone fixed by the right person today!

7 Questions You Should Ask Your Mobile Phone Repair Technician

1. How much and what kind of experience do you have?

There are many things that can go wrong with a mobile phone and even more that can go wrong when repairs are being performed on one.

So, the last thing you want is someone who is inexperienced to be performing the repair on your phone.

Don’t be afraid to ask about their experience and/or if they specialise in a particular phone brand, model, or repair type.

A good technician understands that a broken phone is stressful enough, and that you want to work with someone who can get the job done properly.

2. How long will the repair of my device take?

Your phone is important to you, so the last thing you want is for the repair to take a long time.

Some phone repair stores will require you to leave your phone with them for a number of days or even weeks, and sometimes repair shops will require you to send your phone away.

Many repairs can be done quite quickly, and often, even faster when you provide as much detail about the issues you’re experiencing or the damage that has occurred to your phone.

Here at Fone Teknician, we perform many of our repairs in under 30 minutes, and we offer same-day services, as long as we aren’t booked out for the day already.

Ask your phone repair technician to provide a time frame on how long the repair will take and when the repair work can be performed.

3. What if my phone has other damage or repairs required?

Every now and then, when someone brings their phone to be repaired for one issue, there might be something else wrong with it as well – for example, someone books in a back glass repair service for their iPhone and during the repair we discover that the front camera is damaged – so, what happens in these circumstances?

It’s a good idea to ask your technician what they do if they notice multiple issues – in most instances, they will call you to advise you of their concerns or findings, however, it’s good idea to ask.

Here at Fone Teknician, if we discover multiple areas of damage or other issues that might cause problems if left unrepaired, we will talk to you about them and your options before we commence with any repairs.

Before we start any repair job, we want to 100% identify that the suspected issue is actually the core issue, so we will perform a full test of your phone’s current condition. This involves testing buttons, microphones, speakers, the “touch” areas of the screen, cameras, antennas, batteries, and ports.

If the phone is not turning on or displaying anything on the screen, this test can be a bit more difficult to perform, however it is vital to ensure we are address the real problems and not just putting a superficial band aid on the “wound”.

In addition to performing a full phone functionality test, a great repair person will perform the same test after they have completed their repair work and do so in front of the customer to confirm that everything is working as it should.

4. What kind of parts do you use?

This is one of the most important questions to ask before you choose your repairer. That’s because, if you’re getting your phone repaired instead of replacing it, you want it to last right?

You want to work with a phone repair company that works with original or refurbished manufacture parts and components. Using parts made by the original manufacture gives you the best chance of long-lasting results.

Some mobile phone technicians use aftermarket components in their repairs, which means that they are not made by the original manufacturer. These components are often cheaper; however, they are not as likely to last as long as the original manufacturer parts, which in the long run, works out to end up costing you more either in repairs or buying a new phone.

At Fone Teknician, we only use genuine original manufacturing parts in all of our repairs because we know that this gives your phone the best chance at longevity!

5. Can you perform the repair in front me?

While you might not be overly interested in watching a technician repair your phone, the question is still worth asking. That’s because, if they aren’t prepared to perform the repair in front of you, they might just be hiding something from you – whether it’s the kinds of parts they are using or perhaps what they are doing with your phone.

A great repair specialist will happily perform the repair in front of you – especially if it is one that comes to you, like us!

6. Do you offer a guarantee?

A reputable phone repair technician will offer a guarantee on their repair services – both for the parts installed and the labour performed. If the repair specialist you’re talking to does not offer one, walk away, it’s as simple as that.

There are sometimes specific terms and conditions associated with the guarantee – such as, if you choose to have aftermarket parts installed in your phone, they can attract a lesser warranty period.

The guarantee period may vary between repair specialists – here at Fone Teknician, we offer a 3-year guarantee for our repairs and parts installed (with aftermarket parts attracting a one-year warranty).

Another important point to note is that your current Apple Warranty will not be affected if you have your iPhone or iPad repaired. You can learn more about Apple Warranties and Repairs here.

7. How much will my repair cost?

When it comes to getting your phone repaired, there are lots of different prices floating around out there. The cost of a repair is dependent on a variety of factors, including, but not limited to, the model of phone, the type of repair/extent of the damage, the parts required to perform the repair, and the time it usually takes to repair it.

Most repair companies will be able to provide you with a free quote for their repair services. If someone can’t provide an accurate quote, then we would suggest moving on.

When it comes to determining how much you should pay, we recommend sourcing quotes from several repairers – if one is significantly cheaper, there might be a reason as to why, if one is a lot more expensive, are there other factors at play? For example, are they coming to you and repairing it within the hour? You’ll find that the most reputable mobile phone repair companies offer similar and affordable prices for their repairs.

An important thing to remember is that you’re not just paying for the repair, you’re paying for someone who is highly experienced and capable of performing the repair – and when it comes to mobile phone repairs, the old saying “you get what you pay for” is certainly true!

Book a Repair with a Reputable Phone Repair Technician Today

If you are looking for a mobile phone repair technician in Sydney, then you can save yourself the hassle and talk to us today.

Here at Fone Teknician, we’re more than happy to answer any and all of your questions. We know how stressful breaking your phone can be – that’s why we work hard to provide a convenient, affordable and fast service to the residents of Sydney.

We specialise in repairing Apple iPhones, iPads and Samsung Galaxy Smartphones. Our iOS Certified technicians come to you in Sydney – check out where we provide our services – and we make it so easy for you to get your phone fixed!

Book in a phone repair with Fone Teknician in Sydney today.


bottom of page